Microsoft Social Engagement

Microsoft Social Listening is a powerful new service that your organization can use to monitor social media channels like Twitter and Facebook. Use Microsoft Social Listening to track products, brands, competitors, and campaigns globally and in real time to gain a true understand in gofyour customers and your business across thesocial web.

Analyse what people are saying: In additionto theexisting sources (Twitter, Facebook, blogs and videos), you can now add news to your search topics and analyze sentiment in Italian.

Gain social insights:Uselocation filtersto narrowyour data set and to seeposts fromspecificcountriesor regions. Create and managelocationgroupsthat allow usersto filter thedata efficiently.

Geographic availability: Listen to socialconversationsin 19 languages: Arabic, Chinese,

Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Italian, Japanese, Norwegian,Polish, Portuguese, Russian, Spanish, Swedish and Thaiand analyzesentiment in sixlanguages:English, French, German, Portuguese(Portugal),Spanish and Italian. TheMicrosoftSocial Listening user interface is localized in the same six sentiment analysis languages.