Guidesellerstoward desired outcomes with enhanced branching logicand increase impact viaautomation ofbusinessprocessesandenforcement ofbusinessrulesacross alldevices.

Thisreleasefurther improvesthebusiness process flows introduced in MicrosoftDynamics CRM 2013byintroducing thebranching capabilityto alloworganizationsto implementcomplexbusinessprocesses. Thebranch selection isdoneautomatically, in real-time based upon rulesdefined duringtheprocessdefinition. For example, in sellingproductsor services, you can configurea singlebusinessprocessflow,which after acommonqualification stagesplitsinto two branches–onespecificto productsand theother for services.