Microsoft Dynamics CRM is a Customer Relationship and Case Management (CRM) solution designed to support the effective management of relationships with prospects, customers, suppliers, partners, etc. When implemented successfully Microsoft Dynamics CRM is proven to improve customer satisfaction and attraction, while facilitating excellent customer service.

Business Context – The world is changing and it is impacting how companies need to engage with customers. Customers are 57% of the way through the buying cycle before they engage with you.Marketers, more than ever, need to be there every step with the customer, ensuring that when the customer does reach out, sales, marketing and the customer are all on the same page.

In order to help sellers sell more effectively by selling more, winning faster and driving results, we are pleased to deliver the following features.

Social and mobile have forever changed customer expectations of how they interact with companies for service. 86% of customers are willing to pay more for a better customer experience. They expect high quality, consistent service on the channel of their choice, whether it is over the web, social networks, or on the phone.Today, 67% of consumers use web self-service to find answers to their questions.

Social has changed the way people engage and communicate. Today’s customers are more informed and getting their information in new way sand from new sources. Decisions are influenced by discussions on line and user reviews. In fact, 75% of B2B customers are likely to use social media to influence their purchase decisions, and customers are over 70% 1 of the way through the sales cycle before they contact you.