The true power of your eBusiness is realised when the information held in back office systems is made available to your customers. This information improves customer service and helps improve your business processes.


The Neoteck platform is fully integrated with your legacy systems including:

• EPR/MRP systems
• Accounting/inventory systems
• Marketing and sales databases
• Service and warranty systems

This tight integration delivers your customers greater amounts of real time information than ever before. Up to date product information and financial records are all available to your customers 24 X 7

Product and Catalogue Management

Neotek Enterprise Suite delivers powerful management of your product catalogue with integration to your existing legacy systems and via web management tools.

Display all your products and services with both short and detailed product information including images and diagrams.

Detailed Information

Supply your customers with as much information as they require, this could include:

• Images
• Schematics
• Downloadable service or sales manuals
• Hyperlinks to other sites

Pricing

Neotek Enterprise enables you to provide customer specific pricing and product availability to each of your individual customers. This pricing can be a reflection of your current pricing in your back office system or can be managed using the Neotek administration tool.

Inventory

Neotek Enterprise offers three methods of displaying inventory availability:

1) Real time stock information, which is synchronised with your back office system.

2) Neotek stock flags – the system displays:

• Green flag indicates stock is available
• Orange flag if stock could be available or is assigned
• Red flag when there is no stock available

3) No inventory levels shown

Order Pipeline

Neotek order pipeline quickly and easily manages the order process. Integration with back end systems ensures spending and credit limits are managed for each customer. Single, multiple and selectable delivery addresses assists in managing stock movement. Options to pay by order number or credit card are included. The completed order is automatically entered into your back office system removing the need for manual keying of orders.

Searching

Neoteck Enterprise meets the differing requirements of your customer base.

Quick Search

Enter a product name or part number to generate a fast accurate answer.

Power Search

A multi-field search which could include manufacturer category, product model, product brand, product code, description, price or stock availability.

Drill Down Search

The drill down search allows users to search for a product by manufacturer (brand) or product class. This search is designed to follow a Windows directory look and feel to make it easier for new or inexperienced users.

Once a category has been selected a drop down of the products within the selection is shown to allow users to drill down to the exact product they require. Users can then select to see extended information regarding the product or can add it to their basket.

User Management

Neotek Enterprise manages user access through a secure login and password. This identifies each user and ensures content and pricing is relevant to that particular user.

Users can be assigned any level of access, but four are provided by default.

1) Customer Administrator – allows your customer to manage which users within their organisation have access and purchasing privileges on the site.

2) Financial user – the financial user has access to all order, financial, pricing and reporting information

3) Purchaser – this user has purchasing privileges on the site (limits are managed by customer administrator)

4) “Just looking” – This user can use the site, browse the catalogue and create orders which can be “saved” for approval by a buyer later.

Additional Modules

Web Statistics – User Trend Reporting

This powerful tool supplies you with in-depth visibility of just what your online customers have been doing and where they have been on the site.

This tool has many benefits including:

• Non completed orders - which and how many users are starting but not completing the order process
• Pricing users – which customers are searching but not buying from you
• How many people are using site, which areas are getting most attention and which are not!
• Who is not using the site

Web Specials

This popular feature is a special’s area where users can view the latest specials you have on offer. This feature is hugely popular for:

• Old stock run out
• Managing inventory levels
• Launching new products

Each item on the specials page also appears in the general listings with a “special” logo.

Orders Awaiting Approval

This Neotek Enterprise feature is an area where users without buying privileges can save orders.

For example, a salesperson can use the site to create a list of parts required to fulfill an order and save it as an order awaiting approval.

An email is then sent to the Sales Manager or Administrator who has purchasing privileges, who can then approve or amend the order.

New Products Page

As your company launches new items or services the new products area is an extremely powerful tool for exposing customers to these items or services. Products can have images and extended information along with downloadable brochures and instruction manuals. Products displayed in this area will also appear in the general listings area with a “new” logo.

Repeat Orders

A very popular tool with customers who place re-occurring orders containing the same items. The repeat order is a copy of the re-occurring order, which only requires the quantity field to be updated. New items can also be easily added to the list. These orders can be created and managed by either the site owner or the customer.

Tender/Quotes Area

This is an area where customers can create a list of items required for a particularly large or special project. The site administrator is notified and special “one off” pricing can be applied to this list.

Tender/quotes references are issued and can be enforced on orders to ensure that the special pricing rules are only applied to the appropriate items.

Business Reporting Tool

An extremely powerful tool allowing your customers accesses to reporting on their business activities with your company both on and off line. This includes reporting and printing of:

• Invoices – current/outstanding and paid
• Statements
• Current credit limits
• Back orders

Also included is an “ad hoc” report generator to search for information. This could include:

• Orders by product
• Order purchase order number
• Dollar values of orders
• Orders by brand
• Order by manufacture

Data Extraction Tool

The powerful Neotek data extraction tool further empowers your customers and lessens the burden on your customer services team.

Customers can create their own data extracts which can be sent to them via FTP or emails. The typical types of extracts required are:

• Price lists
• Stock levels
• New stock items
• Out of stock items
• Specials list

Serial Number module

Do you capture the serial numbers of items shipped or have a wish to. The Neoteck serial number tracking module centralises and simplifies serial number management. Serial numbers are captured and related to specific customers, order numbers and importantly the date of purchase.

The warranty us a simple to use interface where service jobs and RMA’s can be assigned to individual serial numbers. This popular tool certainly assists in reducing fraudulent warranty claims along with simplifying serial number management.

Serial numbers can be captured three ways:

• Integration with the ERP system, if you track and monitor serial numbers in the ERP system they can easily be uploaded to the Neotek system.
• Via warehouse inventory system
• Entered manually

Order Status/Freight Tracking

With the Neotek platform being integrated with your ERP system the status of orders can be displayed. This very helpful feature lessens the burden on your customers service team by empowering your customers with yo to date information.

When available we recommend interfacing with your courier/freight companies shipping systems. This allows your customers to see the status of their order and if it has been shipped to monitor the progress of shipping. If the item has been delivered a fax copy of the signature can be requested.

Marketing Area

This highly visual area is the first page seen by users entering the site offer login. Similar to the new products page the latest company information can be displayed here along with images of “bundles” or “introductory” offers.

Highly configurable this page is designed to be updated almost daily to keep your customers totally up to date with what’s happening within your company.

CRM Area

This area is designed for use by your customer services team. They can access the latest customer information including:

• Customer support
• Orders
• Back orders
• RMA’s
• Statements

Your customer service team can also see pricing and availability as it relates to individual customers along with the ability to enter orders on their behalf.

Email Management

This customer focussed module has two components

Site email management – this feature allows the site administrator to manage the email content throughout the site. This includes emails utilised for

• Order confirmation
• Back order status
• Data extraction
• CRM

Email campaigns – this tool is designed to assist the marketing department with marketing campaigns. Create email groups with opt out options and reporting on click throughs.

Credit Card Option

Do you want to offer products to the public or do you have high credit risk customers. Continue to trade with high risk customers – accept credit cards online.