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Fieldpoint Alert
Alert software is a 100% web based design using Microsoft’s .NET framework that contains a complete set of integrated service applications:
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| Project Management
The Fieldpoint Alert module helps you manage long duration jobs, large installs, and system implementations. It is fully integrated with the customer time and billing components. Timesheet entries can be entered directly into a project by using a browser, Portal or Microsoft Outlook. A complete project rollup is available for accurate billing, WIP, and budget profitability. |
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Time & Billing
The Fieldpoint Alert timesheet tracking system allows your technicians, consultants and support staff to enter their time against incidents and projects. Once the approval system is defined, the system will report on employee utilization, and billable/non billable time.
The software manages all time and billing requirements (prices/costs of Resources, Products, Expenses, and Projects). Customer invoices will be accurate and formatted wether it is a part, pre-paid, per call or per minute billing. |
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Service and Support Helpdesk Knowledgebase
Customer Service Representatives, Technical Resources, and Partners can collaborate in an audited, time tracked and service level to resolve issues efficiently and timely.
- Several resources can collaborate on a single request to ensure the correct resolution, every time.
- The Incident management module allows for custom tailored views, screens and portals on a per user basis.
Helpdesk agents have a comprehensive view of customer records, support queues, contract coverage, and interaction history. |
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Distribution Management
Collaboration between you and your customer and partners can be managed through Alert software. The application provides attachments of documents to virtually any type of record within the system. Alert’s knowledge base allows you to search the documents by key word search of any document type, customer, product, project, service request etc |
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Contracts and Revenue Recognition
The module helps you to manage all of your customer’s products, serialized equipment, warranties and entitlements. The system offers flexible service offerings and can also manage recurring visits, preventive maintenance scheduling and automatic generation of service calls as they come due. |
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Field Service
The software facilitates all aspects of field service operations including queues, resource assignment, scheduling, dispatching, time entry, parts usage, expenses, travel, call routing, messaging and billing. |
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| Resource scheduling for calls and projects
The Fieldpoint Alert helps you to manage service, support and project related activities. Your consultants will be able to drag and drop their assigned work to the right resources by day, week or month. |
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Alert Portal
Create portals that present relevant role specific data. Support reps, may view their queues and call statistics on a single screen. Field reps can view assigned service calls, customers/partners can log service incidents, and administrative staff may view financial data anywhere, anytime. Create a secured custom tailored portal to access company information with just a web browser from anywhere. |
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Interested in the services and products that we can provide to you?
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Contact us, 1300 BORTEL |
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