Service and Support Helpdesk Knowledgebase

Customer Service Representatives, Technical Resources, and Partners can collaborate in an audited, time tracked and service level to resolve issues efficiently and timely.

• Several resources can collaborate on a single request to ensure the correct resolution, every time.
• The Incident management module allows for custom tailored views, screens and portals on a per user basis.

Helpdesk agents have a comprehensive view of customer records, support queues, contract coverage, and interaction history.